Welcome to Brunotti Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help.
🌍 About Our Store
What kind of products does Brunotti Shop specialize in?
We specialize in high-quality sportswear and outdoor gear for active lifestyles. Our collections include snow jackets, pants, accessories, bags, beanies, swimwear (bikinis, boardshorts), and clothing for various outdoor activities from snow sports to beach adventures.
Where is Brunotti Shop based?
We’re located at 4343 Polk Street, Tucson, US 85711, and we ship globally to support adventurers worldwide!
🛍️ Products & Sizing
Do you offer products for both men and women?
Yes! Our diverse menu includes products for everyone – from snow jackets and pants for winter sports to bikinis and boardshorts for summer adventures. We cater to various outdoor enthusiasts with our performance-driven collections.
Are your products suitable for extreme weather conditions?
Absolutely! Our products are designed for active lifestyles and various weather conditions. From season-proof snow jackets to comfortable swimwear, we ensure quality and performance in every item.
🚚 Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch
Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch
Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch
Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days after payment confirmation. You’ll receive tracking information once your order ships.
Do you ship to my country?
We ship globally, excluding some remote areas and parts of Asia due to logistical constraints. If you have specific questions about delivery to your location, please contact our customer service team.
💳 Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes, we use secure payment processing systems to ensure your financial information is protected. We never store your complete payment details on our servers.
📦 Returns & Exchanges
What is your return policy?
You have up to 15 days from the delivery date to initiate a return if you’re not completely satisfied with your purchase. Please ensure items are in original condition with tags attached.
How do I start a return?
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process.
👤 Account & Orders
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey to your doorstep.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to assist you.
Still Have Questions?
Our customer service team is here to help! Contact us at:
📧 Email: [email protected]
We’re committed to supporting your active lifestyle with reliable service and quality gear. Thank you for choosing Brunotti Shop!