Last Updated: January 2024

At Brunotti Shop, we understand that our customers lead active, dynamic lives – from snow-capped mountains to sunny beaches. Your privacy and security are as important to us as the quality of our outdoor gear. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

To provide you with the best shopping experience and support your adventurous lifestyle, we collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, shipping address
  • Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
  • Account Information: Username, password, purchase history, preferences
  • Communication Data: Customer service inquiries, feedback, and correspondence

Technical Information

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, products viewed, time spent on site, referral sources
  • Location Data: General geographic location for currency and shipping calculations

2. How We Use Your Information

We use your information to support your adventurous lifestyle and provide seamless service:

  • Order Processing: Process purchases, payments, and deliver your outdoor gear worldwide
  • Customer Service: Respond to inquiries and provide support, even from remote locations
  • Personalization: Recommend products matching your adventure needs (snow jackets, swimwear, accessories)
  • Security: Protect against fraud and unauthorized transactions
  • Communication: Send order updates, service announcements, and marketing communications (with your consent)
  • Improvements: Enhance our website, products, and customer experience

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

Service Providers

  • Payment Processors: Visa, MasterCard, JCB, PayPal – for secure transaction processing
  • Shipping Partners: To deliver your gear globally (excluding some remote areas and parts of Asia)
  • IT Services: Website hosting, analytics, and security services

Legal Requirements

We may disclose information when required by law, to protect our rights, or prevent fraud and security issues.

Business Transfers

In the event of merger, acquisition, or sale, customer information may be transferred to the new entity.

4. International Data Transfers

As a global brand serving adventurers worldwide, your data may be processed in different countries. We ensure all transfers comply with applicable data protection laws and provide adequate safeguards.

5. Data Storage and Security

We take the security of your information as seriously as we take the quality of our outdoor gear:

Storage Practices

  • Data is stored only as long as necessary for business and legal purposes
  • Payment details are not stored on our servers – processed directly by our secure payment partners
  • Regular reviews ensure we retain only necessary information

Security Measures

  • SSL Encryption: All transactions protected with 256-bit SSL encryption
  • PCI Compliance: We meet all Payment Card Industry Data Security Standards
  • Access Controls: Strict limitations on employee access to personal data
  • Fraud Monitoring: 24/7 systems monitoring for suspicious activity
  • Regular Security Audits: Continuous assessment of our security practices

6. Your Rights and Choices

You have control over your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a machine-readable format
  • Restriction: Limit how we use your personal information

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

  • Essential Cookies: Required for website functionality and secure transactions
  • Performance Cookies: Help us understand how adventurers like you use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Show relevant products for your next adventure (with consent)

Cookie Management

You can control cookie preferences through your browser settings. Note that disabling some cookies may affect website functionality.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. Our “Boys” collection is intended for purchase by adults.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email. The “Last Updated” date at the top indicates when revisions were made.

10. Contact Information

For privacy-related questions, concerns, or to exercise your rights, contact us:

Email: [email protected]

Address: Brunotti Shop, 4343 Polk Street, Tucson, US 85711

Our customer service team understands that our customers might be contacting us from remote locations or between adventures. We’re committed to responding promptly to your privacy concerns.

Brunotti Shop – Equipping Adventurers Worldwide with Trust and Security