Shipping Information
Order Processing Time
We process all orders within 1-2 business days from the date of purchase. During peak seasons, please allow up to 3 business days for order processing.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Tracking included
- Insurance included
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Tracking included
Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We ship to most countries worldwide, excluding some Asian regions and remote areas.
Returns & Exchanges
At Brunotti Shop, we understand that our customers lead active, dynamic lives – from snow-capped mountains to sunny beaches. We want you to be completely satisfied with your gear, whether you’re hitting the slopes or soaking up the sun. If you’re not happy with your purchase, we’re here to help make it right.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your outdoor gear meets your adventure needs.
Return Conditions
- Items must be in original condition – unworn, unwashed, and with all tags attached
- Original packaging must be included
- Proof of purchase is required
- Items must be free from any odors, stains, or damage
⚠️ Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned or exchanged:
- Bikini Bottoms
- Bikini Sets
- Bikini Tops
- Bikinis & swimsuits (if the hygiene seal is removed)
We make exceptions for defective swimwear items – please contact us immediately if you receive damaged goods.
Return & Exchange Process
Provide Details
Include your order number, items you wish to return/exchange, and reason
Wait for Approval
We’ll respond within 2 business days with return instructions
Ship Items Back
Send the items to our return address (provided upon approval)
Processing
Allow 5-7 business days for us to process your return once received
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.
Refund Information
Once your return is processed and approved, refunds will be issued to your original payment method:
- Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
- PayPal: 3-5 business days for the refund to process
Original shipping costs are non-refundable.
Exchange Process
Exchanges are subject to product availability. If the item you want is out of stock, we’ll issue a refund instead. For size exchanges, we’ll ship the new size once we receive your return.
Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost.
Contact Information
Email: [email protected]
Address:
Brunotti Shop
4343 Polk Street
Tucson, US 85711
Response Time: We understand our customers might be contacting us from remote locations or between adventures. We’re committed to responding to return requests within 2 business days.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Brunotti Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Order Date]
Items to Return/Exchange: [List items with sizes/colors]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific item]
Please provide return instructions at your earliest convenience.
Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number – Optional]
Brunotti Shop – Equipping Adventurers Worldwide
We stand behind our products and want you to have gear you can trust for all your adventures. If you have any questions about our shipping or returns policy, don’t hesitate to reach out!